Help Center

Quick answers for common issues — and a fast way to reach us if you’re stuck.

Getting started

Go to Dashboard to upload and manage projects.
Visit Pricing to understand plans and credits.

Upload & processing issues

Try a smaller file to rule out network/timeouts.
Confirm audio is present and not fully silent.
If processing seems stuck, refresh and check the project status again.

Billing

For plan changes, invoices, and credit questions, the fastest path is to send us a message with your account email and a short description of what you need.

Contact support

Use the feedback form and choose the type that fits best (bug, feature request, or general).